Each piece of jewelry shown on the website is individually created so items are only available to order in quantities of (1).
PAYMENT METHODS
All prices are shown in Canadian dollars (CAD).
A link to a currency converter on the product pages is offered for your convenience to determine the approximate cost in your currency. Please note the currency conversions are approximate values. The actual cost of an item in your currency will be determined by your credit card company when they process your transaction and will be based on their actual daily exchange rate.
Credit card and personal information is neither collected nor stored on this website. Payments may be made by PayPal, cheque or INTERAC Email Money Transfers.
PayPal PayPal is a widely accepted, convenient way to make online purchases. If you choose to pay with PayPal, you will be forwarded to PayPal's site to pay for your purchase. A PayPal account is not required. PayPal provides a secure method to pay by credit card or debit.
Cheques
Payments may also be made by cheque drawn in Canadian funds and payable to Violet Moon Designs. Please send your order via email to info@dawnalexandra.com if you would like to pay by cheque. Orders will be shipped within 2 to 3 business days after the cheque has cleared. There will be a $30 charge for NSF cheques.
INTERAC Email Money Transfers
If you wish to pay by INTERAC Email Money Transfer, please send an email to info@dawnalexandra.com to confirm your order.
Etsy
Purchases can also made through Etsy. Please visit my Etsy shop at www.dawnalexandra.etsy.com where orders are processed via PayPal.
SHIPPING
Orders will be shipped through the mail within 2 to 3 business days of receipt of payment. I have found Canada Post/USPS to be very reliable both for shipping orders and receiving orders I have placed. They also charge lower brokerage fees than courier companies. All orders will be insured.
Canada - Alberta - Flat Shipping Rate of $10.00
Orders being shipped to an address within Alberta will be shipped and insured via Canada Post Xpresspost. Delivery times are estimated between 1 - 3 business days depending on location.
Canada - All provinces except Alberta - Flat Shipping Rate of $10.00
Orders being shipped to any Canadian province other than Alberta will be shipped and insured via Canada Post Expedited Parcel. Delivery times are estimated between 2 - 6 business days depending on location.
USA - Flat Shipping Rate of $10.00
Lower Continental States: Orders will be shipped and insured via Canada Post Expedited Parcel service. Delivery times vary depending on location. Customers are responsible for any and all taxes, duties, tariffs and customs fees charged by the destination country.
For orders being shipped to Alaska, Hawaii, US Virgin Islands or International, please contact me at info@dawnalexandra.com for shipping rate. Orders will be shipped via Canada Post Air Mail. Customers are responsible for any and all taxes, duties, tariffs and customs fees charged by the destination country.
RETURNS
Each piece of jewelry is inspected prior to shipping and carefully packaged. If you are not completely satisfied with your purchase, please contact me via email at info@dawnalexandra.com to arrange for the return and refund or exchange.
Items may be returned within 14 days of receipt and must be returned intact in its original condition with the gift packaging. Please note that the original shipping cost is not refundable and will be deducted from the refund. Customer is responsible for the cost of return shipping and insurance is strongly recommended.
If the package appears to have been damaged during shipping, a claim should be made immediately with the shipping agent. Please ensure that you have retained the original packaging if making a claim for shipping damage in case the shipper needs to inspect it.
SALES TAX
Canada: All Canadian orders will be subject to 5% GST.
USA/International: Sales tax is not applicable. Customers are responsible for any and all taxes, duties, tariffs and customs fees charged by the destination country. If you have any questions regarding taxes and duties, please contact your local Customs Agency or Post Office.